Customer Support

Kiwi.com’s customer support is industry leading. B2B customers receive the same service

customer support kiwi.com

At Kiwi.com, the customer is our main focus. We are here to make travel better for everyone. To do this requires excellent customer support whether for B2C or B2B. Every booking made through Kiwi.com is covered by our unique Guarantee, which covers connections from cancellations, schedule changes and delays.

customer support

Global coverage, 24/7

With more than 2,700 employees located across the globe, we provide 24/7 support for the 35,000 seats we sell every single day on average. This covers adding baggage and ancillaries to people’s trips, making sure our customers are able to reach their final destination if there’s a problem, and answering general queries to ensure bookings are as smooth as possible.

All B2B bookings receive the same coverage. This is provided directly by Kiwi.com by a dedicated team — B2B customers do not need to worry about providing service if there are problems.

customer support

Self-service management of bookings

Managing a customer’s booking is easily carried out through Tequila. Here you may add passenger details and edit any information necessary. For every booking we will offer accommodation, car hire and activities at the customer’s destination. It is also possible to add baggage, choose seats, purchase insurance, among many other additional services.

There is also a support ticketing system within Tequila to ensure B2B customers receive the very best support. This directs any queries you may have to the correct department automatically.

Every customer receives the benefits of our industry-leading customer support and Kiwi.com Guarantee. In case of any disruption caused by delay, cancellation or schedule change, Kiwi.com will always take care of our passengers and ensure they arrive at their final destination. If the passenger decides not to finish the journey, they are entitled to a refund.

For more information, register with Tequila, or read about Manage my Bookings and the unique Kiwi.com Guarantee

customer support